Warranty

Updated 2 November 2026

Every PLASHE piece is made to order and checked before it ships. If something is wrong with the way it was made, we put it right.

What is covered

Defects in how the product was made that show up during normal use, for example:

• print that peels, cracks or comes off;
• a misprint, such as a design that is badly misaligned or clearly different from the product page;
• material faults, such as layers separating or a zip that breaks;
• a magnetic ring that comes loose on a MagSafe or Magnetic case or a ring holder;
• a product that does not fit the device model you ordered it for.

What is not covered

• drops, impacts, cuts, tears and other accidental damage;
• normal wear, scratches and light fading from daily use;
• damage from heat, sunlight, water, chemicals or abrasive cleaning;
• colour transfer from dyed clothing or other materials;
• changes or repairs made by you or someone else;
• ordering the wrong device model;
• loss or theft;
• items not bought on plashe.com, and free gifts.

How to make a claim

1. Email us. Write to hello@plashe.com within 12 months of delivery, with your order number and your device model.
2. Show us. Add a clear photo or short video of the problem and a line about what happened.
3. We check it. We reply within 1 to 2 business days. We only ask for the item back if we need it to check the defect, and then we pay for the return.
4. We fix it. You get a new one in the same design and model, free of charge, delivery included.

If your claim is approved

We replace the product with a new one in the same design and model. If that design is no longer available, we offer an equivalent product of the same value, or a refund if you prefer. The replacement is covered for the rest of the original 12 months. A product that was already replaced or refunded cannot be claimed again for the same defect, but this never limits your legal rights if the defect comes back.

Your legal rights

The PLASHE Warranty is an extra promise on top of your legal rights, not instead of them. In the EU, the legal guarantee for goods that do not match the contract lasts at least 2 years from delivery. Customers elsewhere keep the rights their local law gives them.

Care tips

• To take a phone case off, lift one corner at the bottom edge and peel it away gently. Do not pull from the camera area.
• Clean with a soft, damp cloth and a drop of mild soap, and let it dry before you put it back on.
• After hand sanitiser, wait until your hands are dry before you touch the case.
• Keep it out of hot cars, direct sun and away from heaters.
• Keep it away from new dark denim, solvents and abrasive cleaners.

See also Returns and refunds, Shipping and delivery and our Terms of service.