Last updated: 9 November 2026
Every PLASHE case is printed to order, just for you. If something goes wrong on our side, we put it right at no cost to you. Changed your mind? You have 30 days to return your order.
Damaged, faulty or wrong item
If your item arrives damaged, has a print or manufacturing fault, or is not the model or design you ordered, email hello@plashe.com with your order number, a short description and clear photos. Please write within 30 days of delivery where possible, so we can check it quickly. Your legal guarantee (at least 2 years in the EU) applies in any case.
You choose a free replacement or a full refund, including shipping. In most cases we do not need the item back. If we do, we pay for the return.
30-day returns
You can return an item within 30 days of receiving it, without giving a reason. For consumers in the EU, the EEA and the UK, this includes your legal 14-day right of withdrawal.
- Email hello@plashe.com with your order number and the items you want to return, or use the model withdrawal form below. Then send the items back within 14 days of your email.
- You pay the cost of returning the items.
- Items must be unused and in their original condition and packaging. If an item shows handling beyond what is needed to check it, we reduce the refund by the loss in value.
- Pack the items well. If they reach us damaged because they were badly packed, we reduce the refund by the loss in value.
- If you return items from outside the EU, any customs or tax charges on the way back are paid by you.
Check before you order
Each case is made for the exact model you select. Please check your model in your device settings; our Find your model guide shows you where. Not sure? Email a screenshot of your About screen to hello@plashe.com before you order and we will tell you which one to pick.
A wrong model, a design you later do not like or a wrong address is not a fault with the product. You can still use our 30-day returns at your own cost, but we do not offer free returns or reprints in these cases.
Exchanges
You can exchange an item for one of the same type, for example a phone case for the same design in another model. Return it as described above and tell us what you would like instead. We send the new item once your return arrives, and its shipping is charged at our normal rates. For a different type of product, we refund your return and you place a new order.
Changes and cancellations
You can change or cancel your order by emailing us within 12 hours of placing it, before printing starts. After that, your item is already being made and we cannot change or cancel it, but you can still return it within 30 days of delivery.
Delivery address
Please double-check your delivery address at checkout. We are not responsible for a parcel that is delayed, lost or delivered to the wrong place because the address was entered incorrectly. If a parcel comes back to us for this reason, we send it again once you pay the new shipping cost.
How to return an item
- Email hello@plashe.com with your order number and the reason for your return. We reply with the next steps. Please wait for our reply before you send anything.
- Pack the items unused and in their original packaging, with a note showing your name and order number.
- Send the parcel with any tracked service you like. Return shipping is at your cost.
- Reply to our email with your receipt or tracking number.
Refunds
We refund the price of the returned items within 14 days of your return email. We may wait until the items are back with us, or until you show proof that you sent them, whichever comes first. If you use your legal right of withdrawal within 14 days of delivery (EU, EEA and UK), we also refund the standard delivery cost you paid. If you chose Express shipping, we refund only the Economy price.
Refunds go back to the payment method you used. Your bank may take a few extra business days to show the amount. For a damaged, faulty or wrong item, we refund the full amount, including all shipping costs.
Fair use
If we see an unusual pattern of returns, such as items that have clearly been used and then returned, we may refuse future orders. This does not affect your statutory rights.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: PLASHE, Krišjāņa Valdemāra iela 8, Centra rajons, Rīga, LV-1050, Latvia, hello@plashe.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Order number: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________
Questions
Email hello@plashe.com. We usually reply within 1 to 2 business days.