Customer care

Shipping and delivery

Updated 8 November 2026

Made for you, then on its way. Every PLASHE case is printed after you order it, so nothing waits in a warehouse and nothing goes to waste.

Printing1 to 3 days

Made to order, close to you.

Europe4 to 9 days

Economy delivery after dispatch.

TrackingEvery parcel

You get a link the day it ships.

Shipping fromEUR 4.95

Final price shown before you pay.

How your order travels

  1. You order. Pick your design and phone model. Please double-check the model, because we print for that exact phone.
  2. We print it. Your case is printed at the location closest to you, in Lithuania (EU), the USA or Australia, in 1 to 3 business days.
  3. It ships. Your parcel is on its way and you get an email with a tracking link. Allow 24 to 48 hours for tracking to show updates.
  4. It arrives. Economy parcels are delivered by your local postal service, Express by courier.

Delivery times

Business days, counted from the day your parcel ships.

Where you are Economy Express
Europe (EU, UK, Switzerland, Norway, Iceland) 4 to 9 days 2 to 5 days
USA and Canada 10 to 20 days 2 to 5 days
Australia, New Zealand and Oceania 10 to 20 days 2 to 5 days
Rest of the world 10 to 20 days 2 to 5 days

Shipping prices

Where you are Economy Express
Europe EUR 4.95 EUR 14.95
USA and Canada EUR 6.95 EUR 19.95
Australia, New Zealand and Oceania EUR 8.95 EUR 21.95
Rest of the world EUR 8.95 EUR 21.95

Prices are in euro and shown in your currency at checkout. You always see the final shipping cost before you pay.

Customs and import fees

Shopping from the EU?

Your order ships from inside the EU, so there are no customs fees.

Outside the EU, your country may charge import duties, taxes or a handling fee when the parcel arrives. These are set by local customs, are not part of our prices, and are paid by the person receiving the parcel.

If your parcel is late

Most parcels arrive on time, but busy seasons, customs checks, weather or carrier problems can slow things down. If yours has not arrived within the time above, give it up to 10 more business days, then write to hello@plashe.com with your order number.

If a parcel is lost on the way, we send you a new case or refund you in full. Your choice.

Good to know

  • We cannot deliver to PO boxes or parcel lockers, so please use a street address.
  • Spotted a mistake in your address? Email us within 12 hours of ordering, before printing starts.
  • If a parcel comes back to us because the address was wrong or incomplete, we can send it again once the new shipping is paid.
  • Orders with more than one item may arrive in separate parcels.