Customer care

Payment and pricing

Last updated 2 November 2026

Simple, secure checkout. Here is how you can pay, what our prices include and how discount codes work.

How you can pay

  • Cards: Visa, Mastercard and American Express.
  • Apple Pay and Google Pay on supported devices.
  • Shop Pay, for a faster checkout next time.
  • PayPal, including your PayPal balance or any card saved in PayPal.

The options you see at checkout depend on your country and device.

Is it safe?

Yes. Payments are processed by Shopify Payments and PayPal, both certified to PCI DSS Level 1, the highest standard for card security. We never see or store your full card number. Your bank may ask you to confirm the payment with 3-D Secure, for example in your banking app.

When you are charged

We take payment when you place your order. If we cannot fulfil it for any reason, we refund you in full straight away.

Prices and currency

Our prices are set in euro. You can also shop in your own currency, including British pounds, US dollars, Swedish and Danish krona, Polish zloty, Czech koruna, Hungarian forint and Romanian leu. The price you see at checkout is the price you pay in that currency.

Paying in another currency?

If your card is in a different currency from your order, your bank may add its own exchange fee. This is set by your bank, not by us.

VAT and import fees

Prices include VAT for orders delivered in the EU. For deliveries outside the EU, import duties or taxes may be charged by your country on delivery. See Shipping and delivery for details.

Discount codes

  • Enter your code at checkout in the discount field.
  • One code per order, unless the offer says otherwise.
  • Codes cannot be added after an order is placed or exchanged for cash.
  • Each code has its own end date and conditions, shown where we share it.

Refunds

Refunds always go back to the payment method you used. Your bank may take a few business days to show it. See Returns and refunds.

Invoices

Your order confirmation email is your receipt. Need a VAT invoice? Email hello@plashe.com with your order number.