FAQs

• How can I pay for your products?

We accept PayPal and all major debit or credit cards such as VISA, MasterCard, Maestro, Amercian Express etc…

• I have problems with the payment process. Help me.

If you experience any problems concerning the payment, please contact us and give as much information about your order as you can. We will try to fix this.

Do you have special offers & discount codes?

To help our customers save money on their favorite items, we offer free shipping, 10% off first order & more.

 

• What countries do you ship to?

We ship to the majority of countries worldwide.

• Can I get free shipping?

We have free shipping for all orders above 50€.

• How much does the shipping cost?

Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.

• How long does the shipping take?

If you live in Europe, the shipping may take 3-10 business days. However, if you live across the ocean (the USA or Canada), it may take 2-5 business days for the parcel to reach you. Please keep in mind that times of delivery can be affected by the busy seasons such as Christmas or other holidays, which may cause a slight delay during such period.

• I have not received my order even though the estimated delivery time has passed. What do I do?

If your item is taking too long to arrive, please contact us, and we will immediately offer you a solution.

Please note – we cannot be held responsible if the address you have given is incorrect. It is the responsibility of the customer to give a complete and accurate address to ensure correct delivery of the parcel is made.

• Can I get the tracking information?

We ship all of our orders with fully tracked mailing services, and you should have received your tracking number in your shipping confirmation email.

• What happens if I am not home when they deliver?

It will then be sent to your local Post Office.

• I want to return the item. How can I do it?

Simply contact us with a reason for your return, and we will be happy to help.

• When can I return the item?

Here is our return policy, where you will find all the cases when we accept returns.

• Can I return personalised items?

Personalised items are non-refundable, even if you make a mistake, so please double triple check everything is perfect before placing an order!

• How long do I have to return my item?

We have a 30 day return policy, so please be sure to send anything back to us within this time frame so that we can process your refund.

• What is your return address?

Please contact us before returning the item because we do not accept returns without prior confirmation. However, our return address is: Rruga Nacionale, Autostrada Tiranë – Elbasan, Tiranë 1045, Albania

 

• I want to collaborate with you.

If you are interested in doing business with VIKCASE, you can email us at collab@vikcase.com, and we will consider your proposal.